Article: KNOWLEDGE MANAGEMENT: Everyone Benefits by Sharing Information.

Large organizations know a lot of things, but they don't always know what they know.

Consider this scenario: You're a specialist in construction technology, and you work in a field office of the Federal Highway Administration (FHWA). A civil engineer at a state department of transportation calls you, requesting information about [Superpave.sup.TM] asphalt mixture design. You know FHWA has plenty of information about Superpave. But where is it? How do you find it? Whom do you call?

The situation is complicated by the fact that knowledge about Superpave exists in a number of forms. Some pavement experts at FHWA have been following Superpave developments ...

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