Article: ISM Announces Top 15 Software Packages for Eighth Edition of The Guide to CRM Automation.

Business Editors/Hi-Tech Writers

CHICAGO--(BUSINESS WIRE)--Feb. 16, 2000

The &uot;Oscar Awards&uot; for the Customer Relationship Management (CRM) industry were announced today in a presentation of ISM's Top 15 Software Selections for 2000 in a special keynote session held at DCI's CRM Conference &Exposition at the McCormick Lakeside Center.

ISM's president, Barton Goldenberg, announced the Top 15 selections which are reviewed in the eighth edition of ISM's The Guide to CRM Automation (formerly The Guide to Sales, Customer Service and Marketing Automation). ISM Inc. is a CRM research and consulting firm based in Bethesda, Md. ...

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