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Article: www.thetrainline.com.(Company Business and Marketing)
- Article from:
- New Media Age
- Article date:
- February 10, 2000
CopyrightCOPYRIGHT 2000 Centaur Communications Limited. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Founded: 1999.
Selection: Although owened by Virgin, you can buy tickets for any train operator in mainland UK.
Navigation: After a fairly long registration process, I went through to buy. At this point it becomes clear that just putting in 'King's Cross' won't work, as the database only recognises 'London Kings Cross'. After a lot of toing and froing to find stations, I was presented with three departure times and four classes of ticket.
Technical problems: A minor five minute distraction meant the site timed out my session, meaning I had to start all over again.
Returns policy: It's sometimes possible to change the date and ...