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Article: Stores back down on Net order service.
- Article from:
- Sunday Mercury (Birmingham, England)
- Article date:
- May 16, 1999
- Author:
CopyrightCOPYRIGHT 1999 Birmingham Post & Mail Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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HOME Shopping promised a supermarket revolution that would make queues a thing of the past.
Customers, fed up with trailing around stores, could order groceries by phone, fax or Internet and have them delivered straight to the door.
But now the future of the hi-tech service - worth a whopping pounds 8 billion in sales a year - is looking far from certain.
Four years after first being introduced, schemes are being scaled back and strategies rethought because of spiralling costs.
One industry insider said: "There's a huge demand for Home ...