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Article: Midway Airlines gears up to serve booming travel market; installs new customer contact center from Lucent Technologies.
- Article from:
- M2 Presswire
- Article date:
- March 23, 2000
CopyrightCOPYRIGHT 2000 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-23 March 2000-LUCENT TECHNOLOGIES: Midway Airlines gears up to serve booming travel market; installs new customer contact center from Lucent Technologies (C)1994-2000 M2 COMMUNICATIONS LTD
RDATE:22032000
RALEIGH-DURHAM, N.C. -- To accommodate the booming East Coast travel market, Midway Airlines, a Raleigh-Durham-based airline serving 25 destinations in 15 Eastern and Midwestern states, has installed a customer contact center built and designed by Lucent Technologies (NYSE: LU). Valued at $2 million and double the size of its predecessor, the center boosts the airline's efficiency, allowing it to handle 40 percent more customer calls ...