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Article: Motive Communications' Online Customer Care Solution Being Widely Deployed By Compaq; Motive Helps to Power Compaq's Online Customer Care to Revolutionize Customers' Service Experience.
- Article from:
- PR Newswire
- Article date:
- June 27, 2000
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AUSTIN, Texas, June 27 /PRNewswire/ --
Motive Communications, Inc., (www.motive.com) a leader in online customer-care solutions, today announced that Compaq Computer Corporation (NYSE: CPQ), the largest supplier of computing systems in the world, has launched an aggressive Web-based service strategy that includes Motive's answer-based online customer care software to provide customers with personalized, relevant and efficient technical support.
Compaq's Web-based services strategy focuses on solving its customers' problems online through problem avoidance, self-help and assisted service capabilities. A major component of the new strategy is the ...