Article: Northwest Airlines congratulates its 55,000 employees for the first six months of "Customers First" implementation; Customer service plan providing significant benefits for travelers.

M2 PRESSWIRE-28 June 2000-NORTHWEST AIRLINES: Northwest Airlines congratulates its 55,000 employees for the first six months of "Customers First" implementation; Customer service plan providing significant benefits for travelers (C)1994-2000 M2 COMMUNICATIONS LTD

RDATE:27062000

MINNEAPOLIS -- Northwest Airlines today issued a company-wide congratulatory message to its 55,000 employees for their hard work, dedication and commitment to implementing the carrier's Customers First service plan, which was launched on December 15, 1999.

"Our policies, procedures and new service initiatives are only as good as the people we have to deliver them," ...

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