Article: Traffic Jam.(franchise laws restrict online car sales in many states)

Auto dealers use government to build Internet roadblocks.

America's automotive giants have not always been quick to jump on the next big thing. But they are heeding the call of the Internet revolution. At General Motors, for example, worldwide purchasing chief Harold Kutner promises that by 2003, 80 percent of new car buyers will be able to customorder its vehicles online.

Kutner's team, and others like it throughout the auto industry, have been scrutinizing the business models of Dell, Gateway, and other made-to-order PC retailers. The goal: to remake their outdated and inefficient vehicle-distribution scheme for the online market. It is a grand ...

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