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Article: Dedication to Customer Service.
- Article from:
- Doors and Hardware
- Article date:
- June 1, 2000
- Author:
CopyrightCOPYRIGHT 2000 Door and Hardware Institute. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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WHEN IT COMES TO CUSTOMER SERVICE, THAT OLD saying, "Talk is cheap" is quite appropriate. Because everyone talks the talk but few walk the walk.
In a recent study conducted by Arthur Andersen, high profit distributors stated that their three primary motivations for developing strategic alliances with other organizations were centered upon customer service. Now we know why those are high profit firms.
Good customer service is not easy, but it is extremely worthwhile. There are several components that are paramount to a dedicated customer service program. First of all, it takes a willingness to change. To undertake any customer service program, the ...