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Article: Inefficient service level management erodes customer confidence in e-banks; ClarITeam launches White Paper on controlling the performance and availability of the IT system in e-banking.
- Article from:
- M2 Presswire
- Article date:
- August 16, 2000
CopyrightCOPYRIGHT 2000 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-16 August 2000-ClarITeam: Inefficient service level management erodes customer confidence in e-banks; ClarITeam launches White Paper on controlling the performance and availability of the IT system in e-banking (C)1994-2000 M2 COMMUNICATIONS LTD
RDATE:17082000
Service level agreements and management will prevent disastrous infrastructure failure on online banking sites, according to managed service provider, ClarITeam.
In a new White Paper, the company explains why online banks are losing the confidence of their customers and how this can be improved. ClarITeam cites infrastructure failure as the cause of down time of Internet ...