Articles > Reference > News Wires, White Papers, and Books > Network World articles > September 2000

Article: Vertical Networks to debut call-center applications; Midsize businesses, branch offices can add call-center capabilities that previously were not practical.(Product Announcement)

Article from:
Network World
Article date:
September 18, 2000
Author:
Copyright

SUNNYVALE, CALIF. - Vertical Networks this week will announce two call-center applications for its InstantOffice line of IP PBXs. The applications are designed to bring large-scale call-center capabilities to smaller offices.

InstantOffice Contact Center is aimed at midsize businesses, while Call Routing and Queuing (CRQ) is designed for small offices and branch offices.

The products run on the InstantOffice 5500 and 3500 IP PBXs, respectively, and offer call-routing features and simple management tools.

"Smaller offices have had a need for call-center capabilities for some time," says Alan Fraser, president and CEO of Vertical Networks. "Very ...

Read all of this article with a FREE trial

Related newspaper, magazine, and journal articles:

Article: Vertical Networks and Interactive Intelligence ...
Business Wire;  May 1, 2001 ;     700+ words ... ... will enable Vertical Networks to incorporate ... multi-site contact-center functionality ... agreement with Vertical Networks was designed ... InstantOffice Contact Center does just ... agreement with Vertical Networks affirms our ...

Article: IntelliCare Selects Vertical Networks Technology ...
Business Wire;  May 27, 2003 ;     700+ words ... ... Standardizes on Vertical Networks InstantOffice System ... and Call Centers Vertical Networks announced today ... provider of medical contact center software and services ... United States. Vertical Networks' InstantOffice ...

Article: Vertical Networks Selects Nextira to Provide ...
Business Wire;  August 6, 2001 ;     700+ words ... ... Communications Platform (ICP), Vertical Networks today announced its selection ... Nextira will provide Vertical Networks' customers and Value Added ... development ranging from contact center applications to network ... nextira.com. About Vertical Networks, Inc. ...

Article: New from Vertical Networks!
Telecom Tactics Insider;  September 30, 2004 ;     700+ words ...Vertical Networks InstantOffice IP PBX ... Suite, InstantOffice Contact Center, unified messaging ... acquire IP PBX provider Vertical Networks, Inc. Visit www ... telecomtactics.com to compare Vertical Networks InstantOffice to other ...

Article: Vertical Networks Announces Technology Breakthrough ...
Business Wire;  February 25, 2003 ;     700+ words ... ... Applications Across the Enterprise Vertical Networks(R) today announced a breakthrough ... communication management with the Vertical Networks solution, companies can increase ... improve their customers' experience. Vertical Networks has already secured the interest ...

Article: Vertical Networks Announces Support for ...
Business Wire;  October 7, 2002 ;     700+ words ... ... Oct. 7, 2002 New Release from Vertical Networks Supports Polycom SoundPoint IP 500 ... Enhanced Business Communications Vertical Networks today announced that it has added ... InstantOffice System Release 5.0, Vertical Networks' customers can now mix-and-match ...

Article: Vertical Networks Captures A 'Best of Show' Award ...
Business Wire;  March 31, 1999 ;     700+ words ... ... BUSINESS WIRE)--March 31, 1999--Vertical Networks, the leading provider of Integrated ... outstanding key differentiators. Vertical Networks' InstantOffice, the first fully ... This is the third industry award Vertical Networks has won since its company launch ...

Article: Vertical Networks Secures $30 Million in Fifth ...
Business Wire;  May 25, 1999 ;     700+ words ... ... BUSINESS WIRE)--May 25, 1999-- Vertical Networks announced today that it has received ... partner who has recently joined Vertical Networks' Board of Directors. "In our view, Vertical Networks has the right products for network ...

 
 
Newsweek Harper's Magazine The Washington Post Chicago Tribune Crain's Chicago Business PRNewswire Pediatric News The Nation Advertising Age The Economist (US) A FREE trial gives you access to over 80 million articles! Access over 6,500 publications with a FREE trial!

Find articles, research, and archives