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Article: OPEN FILE; Northwest Airlines pushes limits of voice recognition.(TECH@WORK)
- Article from:
- Star Tribune (Minneapolis, MN)
- Article date:
- June 30, 1999
- Author:
CopyrightCOPYRIGHT 1999 Star Tribune Co. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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1/3 The airline's experimental reservation system can recognize the names of about 500 cities, regardless of the speaker's accent, a triumph by current voice-recognition standards. But developers say the technology is nearly ready to break out, driven by consumers who want to control the reservation process themselves.
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I am listening in on a phone call to Northwest Airlines, while an acquaintance plans a flight from Minneapolis to Seattle.
"There is a flight at 11:40 in the morning, arriving at 1:19 in the afternoon," said the courteous computerized voice at Northwest. "You may say `previous' or `select,' or, for the next flight, say ...