Article: Quest for total cost of ownership continues.(Statistical Data Included)

The quest to make total-cost-of-ownership calculations a solid part of the purchasing process is still proving elusive.

Purchasing managers say their companies aren't using the proper tools. They don't have accurate calculation systems or their companies don't even believe in the calculation's value. They say they are working with other departments to try to get an answer, but in too many cases they are still coming up short.

So goes the search for so-called "total cost of ownership." Companies can save money and promote quality if they calculate this cost and use it to guide purchasing decisions. But many purchasing managers say their companies don't ...

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