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Article: Citywide Customer Service in Peoria.(providing better services to the citizens.)
- Article from:
- Public Management
- Article date:
- January 1, 2001
- Author:
CopyrightCOPYRIGHT 2001 International City-County Management Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Citizens living in Peoria, Illinois, have long wanted and expected service equal to or exceeding the standards set by top-performing private organizations, so the concept of customer service is not new to the city. Peoria's managers and employees are encouraged to examine their respective customer service roles regularly and to renew their commitments to the citizens they serve. The city, which is dedicated to ongoing service delivery improvements, offers comprehensive customer service training and consultation assistance to all its employees.
Project Objective
City administrators want to make further improvements in the way in which service is provided, ...