Article: ISM Selects 2001 Top 15 CRM Software Packages to Be Featured in the Ninth Edition of The Guide to CRM Automation.

Business Editors/Hi-Tech Writers

CHICAGO--(BUSINESS WIRE)--Feb. 15, 2001

CRM Industry Software "Oscars" Presented at the DCI CRM Conference &

Exposition in Chicago

Continued, robust growth of Customer Relationship Management (CRM) software applications -- with estimated revenue in excess of $5 billion for 2001 -- sets the tone at the 2001 CRM software "Oscars." The announcement of ISM, Inc.'s Top 15 CRM software selections was presented at a special "and the winner is. . ." session at DCI's CRM Conference and Exposition at McCormick Place yesterday evening.

Barton Goldenberg, president of ISM (ismguide.com), the premier CRM ...

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