Article: Mainspring Provides the Principal Financial Group With Business Strategy and Technical Framework for Newly Launched Web Site.

Business/Technology Editors

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Feb. 27, 2001

Mainspring Provides Strategies for Increased Customer Retention and

Enhanced Customer Experience Across Multiple Business Lines of the

Principal Financial Group

Showcasing its fused approach to business strategy and customer experience, Mainspring, Inc. (Nasdaq: MSPR), announced the launch of www.principal.com, the new site of the Principal Financial Group(R), a global Fortune 500 financial institution. Mainspring, together with the Principal Financial Group, developed a strategically aligned user experience for the site that leverages both offline ...

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