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Article: Local Banks Lead the Charge in Web Site Ease of Use; WebCriteria Compares Local and National Bank Web Sites for Online Customer Experience.
- Article from:
- Business Wire
- Article date:
- March 6, 2001
CopyrightCOPYRIGHT 2001 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Business Editors
PORTLAND, Ore.--(BUSINESS WIRE)--March 6, 2001
WebCriteria, Inc., experts in customer experience management, today released benchmark data comparing the ease of use between local and national bank web sites.
Frost Bank in San Antonio, Texas, ranked highest overall and led the local bank sites, while KeyBank led the national banks in ease of use.
Other local bank sites included Associated Bank, Green Bay, Wis.; Cardinal Bank, Fairfax, Va.; City National Bank, Hastings, Neb.; Darby Bank, Savannah, Ga.; Heritage Bank, Salem, Mass.; Provident Bank, Cincinnati, Ohio; River City Bank, Sacramento, Calif.; Summit Bank, ...