Article: Trivia Q&A.(Knight Ridder Newspapers)

Q. I would like to get the customer service number for the Nike company. I have a pair of sport shoes with insoles that really need replacing._Mrs. C., Fort Worth, Texas

A: It never occurred to me that anyone would replace insoles, unless they were upgrading to super-deluxe padding or extra arch support or something. But with the cost of replacing athletic shoes, you may have saved us all some money today.

Turns out, replacing those insoles won't cost you a penny. "Not one red cent." Not even the cost of a phone call. A consumer affairs rep at Nike told me the company replaces them free. The only exception is the air liner for their walking shoes, which ...

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