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Article: Island Data Enhances Express Response.(Brief Article)(Product Announcement)

Article from:
Customer Interaction Solutions
Article date:
May 1, 2001
Copyright

Island Data Corporation has released Express Response 5.4. This version of the hosted online customer service solution is designed to expand the ability to follow-up on abandoned service interactions, enable feedback from end users on the quality of automated replies and broaden the set of knowledge base management tools. The application receives Internet-based customer queries from Web forms, e-mail and FAQs, analyzes the queries using ...

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