During the summer of 1999, the 3 Defense Finance and Accounting Service (DFAS) engaged RAND Corporation to study the interactions between DFAS and its customers. The goal of this study was for RAND Corporation to recommend policy changes that the DFAS might pursue to improve those interactions. This paper presents insights we have drawn on ongoing efforts to improve Department of Defense (DoD) accounting services.
The DFAS provides finance and accounting services to myriad DoD entities. Finance, in DFAS vernacular, refers to paying people, for example, military personnel, government-employed civilians, and contractors. Accounting, meanwhile, is the tabulation of DoD ...