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Two Secrets to Giving Great Service.

Doesn't it seem that consumers are becoming more irritable, more demanding, and in general, more difficult to work with? And doesn't it seem that very often the employees we have asked to handle difficult situations are inexperienced and unable to deal with a complaint in a way that is satisfactory to the customer? In business today, many employees deal with difficult situations before they've been properly trained. This is because a shortage of labor forces employers to place them with customers before they have gained sufficient experience.

Through my work with a variety of business clients, I have identified several behaviors that can quickly and easily be taught to ...

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