Magazine article from our research archive:
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Two Secrets to Giving Great Service.
- Article from:
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Manage
- Article date:
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May 1, 2001
- Author:
- Peterson, Mark
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Copyright informationCOPYRIGHT 2001 National Management Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Doesn't it seem that consumers are becoming more irritable, more demanding, and in general, more difficult to work with? And doesn't it seem that very often the employees we have asked to handle difficult situations are inexperienced and unable to deal with a complaint in a way that is satisfactory to the customer? In business today, many employees deal with difficult situations before they've been properly trained. This is because a shortage of labor forces employers to place them with customers before they have gained sufficient experience.
Through my work with a variety of business clients, I have identified several behaviors that can quickly and easily be taught to ...
 "Deseret News (Salt Lake City)")
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Jazz, burgers sizzling at the Sky Box
Deseret News (Salt Lake City);
May 14, 2007 ;
Lee Benson Deseret Morning News;
610 words
......epidemic any more evident than right here at the Sky Box Sports Grille & Arena in The Gateway, where the...doesn't matter. The Jazz game is always on at the Sky Box. Sometimes the Sky Box sells out twice, even three times, on the same night...
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Stadium board has right to sky box But members are expected to decline use...
The Milwaukee Journal Sentinel;
April 5, 1997 ;
KENNETH R. LAMKE;
491 words
......stadium board has the right to lease a sky box in Miller Park at taxpayer expense, a...says the board has the right to have a sky box and that, in payment, the board would reduce the Brewers' rent by the value of the sky box. The Brewers have estimated the annual...
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Brazil: Starmedia allies with Sky Box.
South American Business Information;
July 8, 1999 ;
92 words
......has allied with the US logistics company Sky Box Services Corp. that will distribute in...Starmedia's Portuguese language site site. Sky Box will offer lower freight rates than conventional...Internet Services Company: Starmedia ; Sky Box Services Event: Partnerships SABI (South...
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Fan admits rudeness to 49ers owner But another sky box occupant disputes...
The Milwaukee Journal Sentinel;
January 9, 1997 ;
SAM MARTINO;
378 words
......Delafield. Raddatz said he and a man in one sky box took perverse delight in heckling the...security guards," Raddatz said. He said the sky box fans began singing "hey, hey, goodbye...Goldman said. "We are not the typical sky box fans who act like theatergoers. We chanted...
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 "Daily Record (Glasgow, Scotland)")
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WIN TICKETS TO SEE STEPS LIVE IN CONCERT; SKY BOX...
Daily Record (Glasgow, Scotland);
December 19, 2001 ;
653 words
......thanks to this great contest arranged with Sky Box Office. We've got six pairs of tickets...overnight accommodation. This Saturday, Sky Box Office will be showing Steps - Live in...to No.1 in the UK charts. On Saturday, Sky Box Office will be joining Faye, H, Claire...
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 "Sunday Mail (Glasgow, Scotland)")
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WIN Five-night trip to Vegas for Hatton v Mayweather; SKY box...
Sunday Mail (Glasgow, Scotland);
December 2, 2007 ;
291 words
......competition. We've teamed up with our friends at Sky Box Office to offer one lucky winner a superb FIVE-NIGHT...place to watch the big fight live will be at home on Sky Box Office & Sky Box Office HD. Call 08705 800 888 to order.
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 "The Mirror (London, England)")
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WIN TICKETS TO HATTON vs MAY WE ATHER IN VEGAS; sky box office INCLUDING...
The Mirror (London, England);
December 1, 2007 ;
502 words
......on Floyd Mayweather? Thanks to our friends at Sky Box Office we've bagged a pair of the hottest tickets...weather Jr Watch the fight - EXCLUSIVELY LIVE - on Sky Box Of fice Channel 755 and Sky Box Office HD Channel 756 WATCHING IT IN HIGH DEFINITION...
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WIN TICKETS TO HATTON vs MAYWEATHER IN VEGAS INCLUDES FLIGHTS & HOTEL; SKY...
The Mirror (London, England);
November 30, 2007 ;
494 words
......on Floyd Mayweather? Thanks to our friends at Sky Box Office we've bagged a pair of the hottest tickets...Mayweather Jr Watch the fight - EXCLUSIVELY LIVE - on Sky Box Office Channel 755 and Sky Box Office HD Channel 756 WATCHING IT IN HIGH DEFINITION...
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WIN TICKETS TO HATTON vs MAY WEATHER IN VEGAS; SKY box office INCLUDING...
The Mirror (London, England);
December 1, 2007 ;
524 words
......on Floyd Mayweather? Thanks to our friends at Sky Box Office we've bagged a pair of the hottest tickets...weather Jr Watch the fight - EXCLUSIVELY LIVE - on Sky Box Office Channel 755 and Sky Box Office HD Channel 756 WATCHING IT IN HIGH DEFINITION...
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PEOPLE'S CHAMP; 20,000 Hatton fans are getting ready to RUUUUMBLE! BIG...
The Mirror (London, England);
December 5, 2007 ;
346 words
......trademark 'Let's Get Ready to Rumble' battle cry in the 1980s after ditching 'Man Your Battle Stations' and 'Fasten Your Seatbelts'. Hatton v Mayweather is exclusively live on Sky Box Office and Sky Box Office HD. To order the fight call 08705 800 888.
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Sky Box Sport Scenes Announces Licensing Agreement with MLB.
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466 words
...BOSTON, April 25 /PRNewswire/ -- Sky Box Sport Scenes, Inc. announced that it has...pastime is, says Robin Wilson, President of Sky Box Sport Scenes, Inc. Product Distribution...Licensing Company, NBA and the NHL. About Sky Box Sport Scenes, Inc. (http://www.skyboxsportscenes...
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The ultimate sky box
The Village Voice;
November 16, 1999 ;
Thomas, John D;
787 words
......Game From the Cockpit of an Aerial Advertiser The Ultimate -Sky Box NO MATTER HOW INTENSE THE ACTION ON THE FIELD IS, YOU ARE COMPELLED...spin over a Giants game and catch the action from the ultimate sky box. Dempsey owns High Exposure, one of several companies that tows...
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 "The Mail on Sunday (London, England)")
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CELEB WATCH; BBC RADIO FIVE LIVE'S DJ SPOONY TELLS US WHAT HE'S RECORDED...
The Mail on Sunday (London, England);
December 31, 2006 ;
110 words
......quite simply, Jack is the man. The Sopranos (E4) Tony is the finest lovable rogue. I was only able to get into it when I got my Sky+ box because before I kept missing it. Live Football (Sky Sports) Any match in HD splendour. Sky has revolutionised the way football...
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Bye-Bye Sky Box
The Washington Post;
November 15, 1997 ;
394 words
......board's approval of the mayor's outrageous sky-box purchase has caused untold joy throughout...friends are really hell bent on having a sky box of their own, they should simply dip into...is astounding. We doubt very much that sky box schmoozing will inject much in the way...
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