Article: Norfolk, Va., Funeral Director Bucks the System.

By Joanne Kimberlin, The Virginian-Pilot, Norfolk, Va. Knight Ridder/Tribune Business News

Aug. 21--NORFOLK, Va.--One name turns up in just about every local conversation about the changes spawning tension within the funeral industry: Carlos Howard.

The Norfolk funeral director received national media attention in 1995 when he started selling caskets online for $200 over cost. Hailed as the first funeral director in the country to hit the Internet, Howard insists he has been punished by his profession ever since.

He says anonymous threats began arriving shortly after he went online: "I got messages telling me to get ready to use one of those ...

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