Article: Happy Employees, Contented Customers.(Ruby Tuesday's strategy)(Brief Article)

One of the most successful restaurant chains in today's increasingly competitive marketplace for moderately priced family food is Ruby Tuesday. Its stock has taken off lately at a time when others' have hit a plateau. The reason is that customers are thrilled with the experience they have at Ruby Tuesday. The food is excellent. The prices are moderate. And the servers, managers, cooks and bartenders are fabulous. Like Southwest Airlines, this company has discovered the secret of success in a near-commodity business: people.

Ruby Tuesday's CEO is Sandy Beall, who is also the chain's chief strategist. Although he claims not to be a clever businessman, Beall has ...

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