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Article: Firepond Adds Golden 1 To Customer Roster; Largest Credit Union in California Purchases eServicePerformer Solution.
- Article from:
- Business Wire
- Article date:
- September 4, 2001
CopyrightCOPYRIGHT 2001 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Business Editors and Technology Writers
WALTHAM, Mass.--(BUSINESS WIRE)--Sept. 4, 2001
Firepond (Nasdaq:FIRE), a leading provider of guided selling and online customer assistance solutions, today announced that Golden 1 Credit Union, the fifth largest credit union in the U.S., is a new customer of its eServicePerformer(TM) solution.
Golden 1 will use Firepond's online customer assistance solution to read incoming email messages, rate their importance, route them to the most appropriate channel, where a personalized response will be generated and either sent back directly to the customer or to a customer service agent for approval before ...