Article: PFSweb Expands Agreement with Groupe Manutan/ Overtoom International To Include Customer Contact Services.

Article: PFSweb Announces Strategic Alliance With eBay; Cooperative ...
Business Wire;  October 14, 2002 ;     700+ words ... ... creative development and enabled customer contact systems and postponed manufacturing ... Hewlett-Packard, IBM, IBM, Kosform Design (Overtoom International ... management, web-enabled customer contact centers, customer lifecycle ...

Article: PFSweb to Provide Solutions for Groupe Manutan/Overtoom ...
Business Wire;  January 18, 2001 ;     700+ words ... ... business-to-business Kosform Design catalogs and their ... product line." The Kosform Design line of products ... than one million Kosform Design catalogs are sent ... management, web-enabled customer contact centers, customer ...

Article: Customer contact middleware from HP
Telemarketing & Call Center Solutions;  March 1, 1997 ;     700+ words ... ... Circle No. 500 on Reader Service Card Customer Contact Middleware From HP Hewlett-Packard ... has announced release 4.0 of its Customer Contact Manager middleware, which is designed ... Internet as easily as over the phone. Customer Contact Manager manages and integrates customer ...

Article: Cisco Systems Expands Cisco Powered Network Program for ...
Business Wire;  May 29, 2001 ;     700+ words ... ... Designations for Companies Delivering Cisco Customer Contact Software Platform as a Hosted Service ... hosted services based on the Cisco customer contact software platform. The new designations ... Collaboration Server components of the Cisco customer contact software platform to ...

Article: Developing customer contact.(call centers evolve ...
The Banker;  October 1, 1999 ;     700+ words ... ... changes is the importance of the customer contact centre in today's CRM strategies. The customer contact centre is a more effective channel ... difference between the call centre and the customer contact centre is that the customer contact ...

Article: Experian pioneers the UK's first Internet protocol enabled ...
M2 Presswire;  August 14, 2002 ;     700+ words ... ... s first Internet protocol enabled customer contact centre (C)1994-2002 M2 COMMUNICATIONS ... the UK's first Internet Protocol Customer Contact Centre. The new technology - which ... Experian's new, state-of-the-art customer contact centre in Worcester - provides a blueprint ...

Article: Transversal Joins Customer Contact Association.
M2 Presswire;  April 28, 2009 ;     700+ words ... ... TRANSVERSAL: Transversal Joins Customer Contact Association(C)1994-2009 M2 COMMUNICATIONS ... today announced that it has joined the Customer Contact Association (CCA) as a Professional ... service solutions deliver improved customer contact, both on the web and by supporting ...