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Article: How ATM Operators Can Pick The Best 'Voice' for Machines.(Aid for visually handicapped)(Brief Article)
- Article from:
- American Banker
- Article date:
- January 4, 2002
- Author:
CopyrightCOPYRIGHT 2002 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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At some point over the next 12 to 18 months the Justice Department will publish additional Americans with Disabilities Act regulations mandating new automated teller machine capabilities to meet the needs of the visually impaired.
One of the most significant of the new requirements proposed, and one that is certain to be implemented, will specify that "Machines shall provide visual and audible instructions for operation."
While a number of banking companies have already begun to install talking ATMs, there are probably still fewer than 1,000 in operation in the United States. Most of them cannot speak the full slate of transactions the ATM is designed to ...