|
|
Article: SEI Help Desk Services Support Scientific Learning's Customer Satisfaction Goals; Proactive Calls to Facilitate Fast ForWord(R) Program Implementation Enhance Product Usage and Customer Retention.
- Article from:
- PR Newswire
- Article date:
- January 9, 2002
CopyrightCOPYRIGHT 2002 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
CHICAGO -- For many companies, no news is good news. But for Oakland, California-based Scientific Learning, no news wasn't good enough. They believed their customers would more fully understand the benefits of their products with proactive support from the company.
They also believed that the more success their customers experienced with the company's Fast ForWord(R) learning and reading skill-building programs, the easier it would be to retain customers and maintain the company's 90 percent repurchase rate among large school districts.
With these goals in mind, Scientific Learning turned to SEI Information Technology, a Chicago-based customer care and ...