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Why an intranet? How hard is it to set one up? What can it do? (Master class: retail executive perspective).

One of the most frustrating aspects of running a retail and custom operation is the need for communicating details and procedures to all our staff. To them, we need to communicate the right answers for our customers' questions, the procedures for processing tasks and the method for providing a consistent approach to solving our customer problems.

When we were a smaller operation, there was always a go-to guy that had the information you needed. For example, the typical questions that always seem to surface, even after providing the details at a sales meeting: When does the Mitsubishi consumer financing program start and end? What television qualifies for the Pioneer ...

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