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Article: Improving competitiveness through performance-measurement systems: An integrated performance-measurement system can improve competitiveness by meshing the organization's long-term goals with its day-to-day clinical and administrative functions.(health care industry)
- Article from:
- Healthcare Financial Management
- Article date:
- December 1, 2001
- Author:
CopyrightCOPYRIGHT 2001 Healthcare Financial Management Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Parallels exist between the competitive pressures felt by U.S. manufacturers over the past 30 years and those experienced by healthcare providers today. Increasing market deregulation, changing government policies, and growing consumerism have altered the healthcare arena. Responding to similar pressures, manufacturers adopted a strategic orientation driven by customer needs and expectations that led them to achieve high performance levels and surpass their competition. The adoption of integrated performance-measurement systems was instrumental in these firms' success. An integrated performance-measurement model for healthcare organizations can help to blend the ...