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Article: Social comparisons in boundary-spanning work: Effects of community outreach on members' organizational identity and identification.(Statistical Data Included)
- Article from:
- Administrative Science Quarterly
- Article date:
- September 1, 2001
- Author:
CopyrightCOPYRIGHT 2001 Cornell University, Johnson Graduate School. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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This research investigated how experiences in a particular boundary-spanning context (community outreach) affected members' organizational identity and identification. Multimethod panel data from 219 participants showed that intergroup comparisons with clients (emphasizing differences) and intragroup comparisons with other organization members (emphasizing similarities) changed how members construed their organization's defining qualities. Intergroup comparisons also enhanced the esteem members derived from organizational membership, which, in turn, strengthened organizational identification. Supervisors reported higher interpersonal cooperation and ...
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