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Article: Form letters: The good, the bad, and the ugly. (Claims Communication).
- Article from:
- Claims
- Article date:
- February 1, 2002
- Author:
CopyrightCOPYRIGHT 2002 Insurance Week, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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One of the most refreshingly foolish reasons for not offering writing skills training within a claim department is the over-confident over-reliance on form letters for most communications. Since some claim departments come up with dozens of form letters aimed at fitting every conceivable situation in which an adjuster has to express himself on paper, a claim director often believes that he has protected his department against all possible writing errors. Wrong!
It's true that a form letter can be helpful at providing the basis of a letter involving a routine communication. True, a form letter can at least assure you of the basics of format, content, and ...