Article: Cutting Ties With Phone Lines: Delivery system's physicians remotely access its hospital information system via the Internet, saving thousands of dollars.

When Affinity Health System, Menasha, Wis., first enabled physicians to access its hospital information system from their homes, the delivery system thought the strategy would help save time and staffing costs. It hoped physicians could use modems on their home PCs to dial directly via telephone lines into Affinity's hospital information system to access and update patient information, thereby reducing the time they had to spend onsite.

The plan, however, created more work for Affinity's I.T. staff, who now had to attend to data transmission problems caused by the varying quality and connection speeds of each physician's home modem. The problems also frustrated ...

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