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Article: Call Center Demo & Conference 2002 Announces Keynote Speakers From ICMI, Powerhouse Consulting, & Siemens Enterprise Networks.
- Article from:
- PR Newswire
- Article date:
- March 26, 2002
CopyrightCOPYRIGHT 2002 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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ORLANDO, Fla. -- Call Center Demo & Conference Orlando, the leading contact center event in the U.S., will feature prominent industry leaders highlighting the growing revolution of the customer contact center.
Brad Cleveland, president of Incoming Calls Management Institute (ICMI) and Kathleen M. Peterson, founder and chief vision officer of Powerhouse Consulting Inc., will keynote the opening day with their lessons in transforming the world's best call centers. Peterson is renowned within the industry for her vision of positioning the call center as the bloodline of the enterprise. Cleveland has co-authored a book, "Call Center Management on Fast Forward: ...