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Article: CRM among top IT priorities for 2002: What's hot this year? Global companies plan to invest in information security, content management and CRM applications this year. (Technology Trends).
- Article from:
- Revista Latin Trade
- Article date:
- April 1, 2002
CopyrightCOPYRIGHT 2002 Freedom Magazines, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Customer relationship management (CRM), security and content management tools will be top information technology priorities for Latin American businesses in 2002. Industry surveys indicate that companies are striving to manage their customer data more effectively, while protecting their business information and corporate networks from threats.
A recent Gartner survey of 1,500 chief information officers worldwide indicated that CRM and other application infrastructure projects will rank high on the list of IT investments this year. Security enhancement and content management solutions were also top priorities for CIOs, along with network management tools and ...