Article: Home furnishings retailer selects eGain to manage rapid growth in customer email; Crate & Barrel finds that online catalogue sales drive sharp increase in online customer communication.

M2 PRESSWIRE-7 June 2002-EGAIN COMMUNICATIONS: Home furnishings retailer selects eGain to manage rapid growth in customer email; Crate & Barrel finds that online catalogue sales drive sharp increase in online customer communication (C)1994-2002 M2 COMMUNICATIONS LTD

RDATE:06062002

eGain Communications Corporation (NASDAQ: EGAN), a leading provider of eService software for the Global 2000, today announced that US home furnishings retailer Crate and Barrel has chosen the eGain eService Enterprise suite, to help manage the growing number of email enquiries the company must handle as more and more of its customers choose to shop online. Two components of ...

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