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Article: Privacy: what every manager should know: companies can't afford to ignore the fact that consumers are increasingly concerned about how businesses use their personal information.
- Article from:
- Information Management Journal
- Article date:
- May 1, 2002
- Author:
CopyrightCOPYRIGHT 2002 Association of Records Managers & Administrators (ARMA). This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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At the Core
This article:
* Lists consumer concerns about privacy issues
* Discusses how privacy has become a competitive issue
* Gives key components of effective privacy policies
Just a few years ago, information privacy issues were not even on the radar screen for most companies. More recently, however, consumers have become more aware of the issue and more concerned about the potential misuse of information about them by both government and business. Other developments that have pushed privacy issues to the forefront include technological advances, increased media coverage of companies' privacy missteps, privacy-related ...