|
|
Article: Altitude uCI suite (United Customer Interaction). (Technology Highlights).(Brief Article)(Product Announcement)
- Article from:
- Customer Interaction Solutions
- Article date:
- June 1, 2002
CopyrightCOPYRIGHT 2002 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
As companies today strive to make customer service available to all customers at all times via all media, a struggle is taking place to ensure that the best, most consistent service can be offered across a variety of contact platforms. In addition to offering these various contact channels, companies must also endeavor to understand how their customers are using the different touch points, so they can continually improve and refine their processes. To this end, Altitude Software offers its uCI suite (Unified Customer Interaction). The uCI suite was designed to allow users to manage not only the individual touch points for both self-service and assisted interactions across ...