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Article: Don't take phone service for granted. (weaknesses, etc.)
- Article from:
- ABA Banking Journal
- Article date:
- September 1, 1990
CopyrightCOPYRIGHT 1990 Simmons-Boardman Publishing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Look at the telephone on your desk and, if you're a relatively modern CEO, the data terminal elsewhere in your office.
Do you know what would put them out of commission? Do you know what you'd have to do to restore service?
Consider the experience of First Charlotte Bank & Trust Co. When Hurricane Hugo struck Charlotte, N.C., the $165 million assets bank discovered how many factors go into even a small financial institution's telephone setup.
Hugo arrives. "Telephone service is the lifeblood of a bank," says Dan Pilley, First Charlotte's chief financial officer and a senior vice-president.
On the Thursday that Hugo hit, phone service ...