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Article: West Bromwich Building Society improves customer service levels with Damovo's multimedia contact centre.
- Article from:
- M2 Presswire
- Article date:
- July 23, 2002
CopyrightCOPYRIGHT 2002 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-23 July 2002-Damovo: West Bromwich Building Society improves customer service levels with Damovo's multimedia contact centre (C)1994-2002 M2 COMMUNICATIONS LTD
RDATE:07232002
West Bromwich Building Society has announced that the multimedia contact centre solution provided by Damovo has exceeded expectations by halving the time it takes for operators to answer calls. Three months after going live, the GBP1.5million project is already responsible for 30% of the company's business.
The previous contact centre took approximately 5,000 calls a week, with around 75% of calls being answered in 30 seconds or less. In contrast, the new ...