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Article: The perceived impact of supply chain management on organizational effectiveness.(Statistical Data Included)
- Article from:
- Journal of Supply Chain Management
- Article date:
- June 22, 2002
- Author:
CopyrightCOPYRIGHT 2002 National Association of Purchasing Management, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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INTRODUCTION
Supply chain management (SCM) has become a very prominent concern for both large and small companies as they strive for better quality and higher customer satisfaction (Mentzer et al. 2000; Chopra and Meindle 2001). According to a recent Deloitte Consulting Survey, 91 percent of North American manufacturers rank supply chain management as very important or critical to their companies' success, yet only 2 percent of the manufacturers in the same survey rank their supply chains as world-class (Thomas 1999; Gulisano 2000).
Supply chain management works to bring the supplier, the distributor, and the customer into one cohesive process (Laudon ...