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Article: Teach techs biz basics to work smarter.
- Article from:
- Tire Business
- Article date:
- August 19, 2002
- Author:
CopyrightCOPYRIGHT 2002 Crain Communications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Teaching your technicians the fundamentals of operating a service department may actually motivate them to work smarter.
Not only does working smarter make more money for the tech and the dealership, it also reduces stress on everyone in the service department.
I'm on the road approximately 200 days per year doing technical training nationwide. Therefore, I interact with a lot of technicians, owners and managers. It never ceases to amaze me how uninformed rank-and-file technicians are about the operation of a successful service department.
Granted, many techs could care less about these details. As long as they believe they're being paid fairly ...