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Article: Performance improvement.(reproductive health organizations)
- Article from:
- Population Reports
- Article date:
- March 22, 2002
CopyrightCOPYRIGHT 2002 Department of Health. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Performance Improvement (PI), a process pioneered in industry, is now helping to strengthen reproductive health organizations. PI focuses on meeting the needs of service providers and other staff members. When programs enable and inspire staff to do their best, the quality of care improves.
People need the right knowledge and skills to do a good job, but they also need to know what is expected of them and whether they are meeting expectations. They need to have good working conditions, strong support from their organization, and incentives to perform well.
When people do not perform well, there usually are a number of reasons. The PI approach can help ...