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Article: CCAC Responds to Workforce Shortage, Launches Call Center Training Program.

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PR Newswire
Article date:
September 23, 2002
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PITTSBURGH -- Community College of Allegheny County is launching a new career-training program that directly addresses a need for more qualified call center technicians in the western Pennsylvania region.

Beginning in October, CCAC's Institute for Corporate & Professional Development will train anyone wishing to join the area's growing call center industry. By partnering with Direct Response Marketing (DRM), a Forest Hills- based call center firm, participants will learn from industry practitioners in an actual call center station at DRM's facilities.

The U.S. Department of Labor projects that the call center customer service industry will be one of the ...

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