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Article: Customer Contact.(ALLTEL Information Services )
- Article from:
- US Banker
- Article date:
- October 1, 2002
CopyrightCOPYRIGHT 2002 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Listening to their customers has had a marked impact on the quality of ALLTEL Information Services's product offerings. "What we hear from our customers is a continued need to create operational excellence in their businesses by driving down costs," says Karun Khanna, ALLTEL Information Services' vice president of mortgage lending for the financial services division. "They need to operate more efficiently while still delivering superior service to investors and mortgagors." Additionally, banks are looking for products that improve their top-line revenue opportunities.
To make sure products meet these customer needs, ALLTEL Information Services involves their ...
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