Article: Consumers' no. 1 complaint. (Commentary).(is about the cost of health insurance)

FAR AND AWAY, THE NO. 1 complaint we receive about insurance in our state relates to health insurance: Consumers are concerned health insurance costs much more than they can afford to pay.

After experiencing relatively incremental health care and health insurance cost increases during the mid- to late 1990s, Americans have seen double-digit increases in recent years, including an estimated overall increase of 13.7 percent between 2001 and 2002 for large employers, according to a PricewaterhouseCoopers report published earlier this year.

The cost of medical care, pharmaceuticals and high utilization are among the primary cost drivers. Surveys indicate ...

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