Article: Should institutional operators branch out into non-food services? (food service operators)

YES

JOSEPH DESCENZA

Vice President Food and Travel Services, Bankers Trust Co., Jersey City, N.J.

I like to say, "If you can make cents, then do it." My operations sell such items as pantyhose, and we also have video rental machines. It all goes toward reducing operating costs, and that's the key.

In this business, not only in B&I, but also schools, universities and hospitals, we are all fighting the cost of doing business. At the same time, we lose track of the idea that we are entrepreneurs-we work for big companies and often think that we are just another little service department. But I think that the successful ones are ...

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