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Article: Vocal minority: though proponents are quick to tout voice recognition, only a few high-profile companies are actually using this technology in their distribution centers. (Voice Recognition Systems).
- Article from:
- Logistics Management (Highlands Ranch, CO)
- Article date:
- October 1, 2002
- Author:
CopyrightCOPYRIGHT 2002 Reed Business Information, Inc. (US). This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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When US Foodservice was seeking help boosting productivity, voice technology answered the call. As part of a warehouse improvement initiative back in January 2001, the nationwide wholesale food distributor was considering installing a voice technology system in one of its warehouses. At that time, the bidder, Voxware Inc., made a promise, recalls Steve Fasulka, a vice president of operations at US Foodservice's Pittston, Pa., division. "The company promised a 50-percent reduction in mispicks and shorts," Fasulka says. Did it deliver on the promise? "Not only did it achieve that goal," he answers, "but the company exceeded it."
Since then, US Foodservice, which is ...