Article: Why and how to establish criteria-based performance standards.

In our increasingly litigious society, it was only a matter of time before employer-employee issues stormed the courtroom. Work related cases now clog the docket. One result has been accelerated intervention by the Federal government and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) in promulgating personnel guidelines and requirements.

The courts recognize that it would be impossible to devise a completely objective instrument by which to evaluate work-related legal disputes. They have nevertheless made it clear that subjective work evaluations do not provide sufficient grounds for discharge, demotion, transfer, or failure to promote. ...

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