Article: Goldman Sachs, Harris Interactive and Nielsen//NetRatings Launch the Second Annual Holiday eSpending Report, Measuring Weekly Online Spending and Consumer Shopping Behavior; 2002 Online Holiday Season Kicks Off With A Strong Start: Spending Up 28 Percent to Nearly $72 Per Person.

ROCHESTER, N.Y. and New York -- Goldman Sachs & Company, Harris Interactive(R), and Nielsen//NetRatings today revealed the first findings from the 2002 eSpending Report, showing that online shopping adoption continues, with customer satisfaction playing a key role in overall shopping for the second consecutive year. Twenty-two percent of those surveyed this past week rated customer satisfaction as better than their experience last year, helping to yield higher spending. The average online shopper spent nearly $72 per person during the past week ending November 15, a 28 percent increase from the same time in 2001.

The eSpending Report by Goldman Sachs, Harris ...

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