Article: Call centres target superior customer relations.

Article: Running the electronic sweatshop: Call centre ...
Journal of Management and Organization;  September 1, 2007 ;     700+ words ... ... centre. Whilst call centres are managed with ... and the work of call centre agents is subject ... sophistication whereby the call centre supervisor's ... perfect. Even before call centres existed, Edwards ... the context of call centres. The aspect ...

Article: Westpac increases call centre capacity. (Special ...
Australian Banking & Finance;  April 16, 2003 ;     700+ words ... ... CHANGED IN ITS call centre strategy with ... Westpac's total call centre capacity over ... than traditional Call Centres and house a wider ... 12 months. "Call Centre functions would ... turnover." Westpac call centres receive five million ...

Article: Call centres depend too much on IT departments; New ...
M2 Presswire;  August 28, 2001 ;     700+ words ... ... 2001-NOETICA: Call centres depend too much ... highlights need to give call centre staff power to control ... 75 respondents in call centre bureaux and in-house call centres, and probed the ... complexity of some call centre technologies demands ...

Article: The stampede that isn't; Call centres.(Exporting ...
The Economist (US);  July 26, 2003 ;     700+ words ... ... growth of British call centres has slowed, it ... Britain had 660,000 call-centre workers and this ... several British call centres this year with ... relocates 750 call-centre staff, they will ... Liptrot, boss of Call Centre Europe, a leading ... rushing to set up ...

Article: Call centre founder wins the top business award; ...
M2 Presswire;  April 29, 2005 ;     700+ words ... ... 29 April 2005-Garlands Call Centres: Call centre founder wins the top business ... founder and CEO of Garlands Call Centres is The Veuve Clicquot Business ... the Tees Valley, Garlands Call Centres has rapidly established a strong ...

Article: Improved customer service delivery for call ...
M2 Presswire;  November 13, 2007 ;     700+ words ... ... delivery for call centres; eg targets call centre market with ... calls handled Call centres are increasingly ... used in the call centre environment ... also enables call centres to measure ... a 2000 seat call centre saw call traffic ...

Article: Travel company call centres wise up to ...
M2 Presswire;  May 1, 2001 ;     700+ words ... ... Travel company call centres wise up to SolomonSelect ... solution improves call centre quality and reduces ... be customised to call centre training and evaluation ... Excel and Word. "Call centres are under the spotlight ... for the growing call centre market. ...